This Service Agreement is made for providing supports under the Participant’s National Disability Insurance Scheme (NDIS) plan.
The Parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:
The SALT Foundation agrees to provide you with the support and services as outlined in this agreement and charges will reflect the current NDIS schedule of fees.
The NDIS sets the supports and services and are all publicly available. Changes by the NDIS schedule will be reflected in the billing. They set all prices out as GST inclusive (if applicable) and include the cost of providing these.
Additional expenses (i.e. things that are not included as part of your funds/ funding allocation or support regime) are your responsibility and are not included in the cost as outlined. Some examples of these may include entrance fees, event tickets, travel where not funded, meals, etc.
The SALT Foundation agrees to:
Like all employees, we pay our workers according to the time they work. They set up their calendars to serve you, your schedule and your requirements. Unless they have adequate notice, they cannot reschedule their time and work.
Therefore, the SALT Foundation requires at least 2 full business days’ notice when there is a need to cancel a rostered and approved support, service, or shift. If you do not provide two full business days’ notice, then you agree that the SALT Foundation may be paid for the full approved and rostered support, service, or shift.
The following circumstances do not apply to the two full business days’ notice:
If you do not provide the appropriate notice to keep the scheduled arrangement for the support, the SALT Foundation will try to contact you to determine if there is an additional problem (e.g. an accident and you cannot raise the alarm, the informal supporters are in crisis and additional support is likely to be required).
Over eight instances of cancellations or no shows in a continuous 12-month period will be notified to the agency contact person by the SALT Foundation, so that consideration may be given to reviewing your plan.
No fee is payable by yourself, if the SALT Foundation cancels or if we cannot deliver the agreed supports.
If you would like to become a support worker for SALT, you can apply to provide support.
While the SALT Foundation and its employees will endeavour to exercise care and skill in delivering support and services in your home or place of support for service, you agree that the occupation of such place by SALT and its employees and the use of your property while providing the support and services is at your risk.
Through this agreement you agree and release and discharge the SALT Foundation, its officer’s employees and agents from all liability, claims, and demands of any kind arising from any damage to your property that occurs because of and in connection with the provision of the support and services.
The SALT Foundation will act in the best interests of all customers, ensuring that at all times they are informed, empowered and able to maximise choice and control.
SALT will not (buy act or omission) constrain, influence or direct decision making by a person with a disability/ or the family to limit that person’s access to information, opportunities, choice, and control.
The SALT Foundation may deliver both support coordination and other funded supports to you, however, where this occurs, SALT will adhere to the NDIA’s Terms of Business which requires us to show that we have policies and procedures in place to manage conflict of interest.
Where the SALT Foundation is delivering Coordination of Supports to you with any other support delivery, SALT will keep documentation to show:
You agree to:
The SALT Foundation will seek payment for the provision of support and services after the service has been satisfactorily provided, daily via the “my place” portal for NDIS customers with a service booking and the SALT Service Agreement and weekly for self-managed, fee-for-service and financial intermediary customers.
You have nominated the NDIA to manage the funding for support and services provided under this Individual Customer Service Agreement. Once a Service Booking and Salt Individual Customer Service Agreement is in place, and after providing those supports, the SALT Foundation will claim payment daily to those supports via the “my place” NDIA portal.
Non-payment of invoices—Where the term of payment is seven days, non-payment by 14 days will cause a withdrawal of services until we receive the payment. The SALT Foundation will refer all non-payment of debts to a debt collection company, as outlined in our finance policies.
The service you receive might be affected or canceled because of extreme weather, particularly during a bushfire season, extreme heat, floods, etc. The SALT Foundation will try to communicate with you how your service might be affected so that you can make appropriate arrangements.
Read more: NDIS Support During COVID-19.
You have agreed to travel in a private registered vehicle with a licensed driver to appointments or to recreational or social and civic activities.
If changes to the supports of your delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the parties.
This Service Agreement between the SALT Foundation and yourself can be canceled and immediately replaced with a subsequent service agreement if you wish to expand your services.
Should either party wish to end this Service Agreement we request they give two weeks’ notice. Upon receiving such a request, the SALT Foundation will continue to provide and charge for these two weeks, whether services are provided or not. This means that the worker’s employment is not disrupted suddenly and gives them sufficient time to find alternative shifts and continue to meet their financial obligations. If either party seriously breaches this Service Agreement, it will waive the requirement of notice. This protects our workers who will need to adjust working schedules accordingly.
The SALT Foundation welcomes information and feedback, which will enable us to improve the quality of our services.
You can put this in writing and post it to the Customer Feedback Officer, The SALT Foundation, 101 Ramu Pde, Heidelberg West VIC 3081, email support@thesaltfoundation.org.au, or call 1300 777 258.
If you’re not happy with our service and wish to make a complaint, you can talk to the SALT Foundation’s Consumer Liaison Officer on 1300 777 258 or email support@thesaltfoundation.org.au.
The SALT Foundation applies the principles of natural justice. This means that a minimum standard of fairness is to apply to the investigation and adjudication of a complaint.
The requirements of natural justice include:
If you’re not satisfied or do not want to talk to this person, you can also contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting for further information. Or you can get in touch with the Disability Services Commissioner, or you can get in touch with the Commission for Children and Young People.
For GST legislation, the parties confirm that:
NDIS plans currently go for 12 months! To avoid a disruption of our service, we will continue to provide services to you as per usual until your new plan is approved and established unless notified otherwise… payment will be as per usual via the NDIS. If we find that the funding is unavailable in the new plan, we will not seek to bill you individually. The SALT Foundation will simply change or cease services accordingly.
Although our Support Workers are there to help, we are not nurses or trained to administer medications. Know that if there is a medical emergency, we will call 000 or anyone else that you advise us to as per your Health Plan or similar.
The SALT Foundation complies with the NDIS Privacy Policy that outlines the use, collection, storage, and disclosure of information.
As a non-profit NDIS provider, we have a team of Support Workers ready to meet the needs of NDIS participants across Victoria.
And you get your first week of services FREE, so fill out the form below to request a support worker or call 1300 777 258 NOW! Start your NDIS journey with us today and get ready for your daily life to be transformed as we provide assistance.
