Our Services: NDIS Support Coordination

The National Disability Insurance Agency (NDIA) created NDIS support coordination to help participants coordinate and implement their NDIS plan.

What Does a National Disability Insurance Scheme (NDIS) Support Coordinator Do?

When you get your NDIS approved plan, it contains your goals. To achieve those goals, you need to tap into support services and support people. Support coordination is about doing just that.

NDIS Levels of Support Coordination

Support Connection

This level is for you if you need to connect with informal community supports to enable you to reach the goals you have for yourself. (We’ll even work with you to create goals if you need that help.)

Support Coordination

At this level, we help you understand your plan, take action on it, and use your plan to its full potential.

We’ll help you access the supports you need to help you strengthen your relationships, build on your independence, manage tasks to ensure service delivery, and become more involved in your community.

If you have especially high support needs, we can help you access Supported Independent Living.

Specialist Support Coordination

This highest level helps those with greater needs, and thus you’ll work with a specialist support coordinator.

They’ll help you manage the challenges you face in getting support and ensure the support you get is consistent.

The SALT Foundation does not provide specialist support coordination.

New to the SALT Foundation: Psychosocial Recovery Coaching

This form of coordination connects participants with psychosocial disabilities to someone with lived experience to find the right services to meet their NDIS goals.

How Can Our NDIS Support Coordinators Help You?

Support coordinators help you link your own supports into activities within your local communities. Besides NDIS services, they put you in contact with mainstream, community, and informal supports.

Working with a Support Coordinator

Your coordinator helps you in many ways, including:

Getting Started

Your support coordinator will work with you to make sure you both have clear expectations for each other.

We will detail these expectations in a service agreement. A service agreement outlines your roles and responsibilities and how you’ll solve any problems.

Managing Your Service Agreements

Your support coordinator takes your NDIS plan and helps you find providers and services that will empower you. When you choose an NDIS provider, they’ll create service agreements to clarify what you and the provider expect from each other.

In a Crisis

If you’re facing a crisis, your support coordinator can assist you through it.

As the SALT Foundation is also a charity, we can also help in tangible ways during a crisis, such as supermarket gift cards.

A book we recommend in a crisis is Crunch Point: The Secret to Succeeding When It Matters Most by Brian Tracy.

Changing Support Coordinators

If you’re no longer happy with your coordinator, you can find another.

To switch to another support coordination service, you need to follow a process, which your support coordinator will assist you through.

One step is your existing support coordinator must give you a report to take to your new one.

How Can I Access Support Coordination?

If you have Capacity Building Supports funding for the Support Coordination category in your NDIS plan, then you can access these services.

If you don’t know if you have this funding in your plan, then speak to your Local Area Coordinator (LAC) or the NDIS on 1800 800 110.

If You’re Not on the NDIS, But Eligible, Make Sure You Ask for Support Coordination in Your Plan

If you meet the criteria and you apply for the NDIS, you can call the NDIS on 1800 800 110 to ask that your plan includes funding for support coordination.

Support Coordinators — Melbourne and Beyond?

Our office locations are Heidelberg West and Frankston. And we provide NDIS support coordination services across Melbourne, the Mornington Peninsula, Gippsland, Bairnsdale, and Sale.

If you live outside these areas, check with us to see if we can support you by calling us on 1300 777 258 or filling out the form below.

You can also learn more about the NDIS with our FAQs (Frequently Asked Questions).